Skip to main content
Surventrics

Terms of Service

Effective Date: 20 June 2026

These Terms of Service ("Terms") govern your access to and use of Surventrics ("we," "our," or "us") and our survey platform, website, and related services (collectively, the "Services").

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Services

Surventrics provides a self-optimizing survey platform that enables users to create, distribute, and analyze surveys. Our Services include:

  • Survey creation and customization tools
  • Survey distribution and response collection
  • Analytics and reporting features
  • Variant testing and optimization
  • API access (on applicable plans)

3. Account Registration

3.1 Account Creation

To use certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.

4. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable laws
  • Collect personal data without proper consent or in violation of privacy laws
  • Transmit any content that is harmful, offensive, or infringes on others' rights
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of the Services
  • Use automated means to access the Services without our permission
  • Reverse engineer, decompile, or attempt to derive the source code of our software

5. Your Content

5.1 Ownership

You retain ownership of all content you create, upload, or collect through the Services ("Your Content"), including surveys, questions, and response data.

5.2 License to Us

By using the Services, you grant us a limited license to use, store, and process Your Content solely to provide and improve the Services. This license does not give us ownership of Your Content.

5.3 Responsibility

You are solely responsible for Your Content and ensuring it complies with applicable laws and these Terms. We do not pre-screen content but may remove content that violates these Terms.

6. Payment Terms

6.1 Subscription Plans

Some features of the Services require a paid subscription. Fees are based on the plan you select and are payable in advance. What each plan includes is stated on our pricing page at the time you subscribe.

6.2 Billing

Subscriptions renew automatically unless cancelled. You authorize us to charge your payment method for recurring fees until cancellation.

6.3 Free trials

Where we offer a free trial, its length and the plan it grants are stated when you start it. No payment method is required, an organisation may take one trial only, and when the trial ends the organisation returns to the plan it was on before, keeping its surveys and data. Nothing is charged unless you choose a paid plan.

6.4 One-off purchases

We may sell one-off allowances, such as response top-ups, alongside a subscription. A one-off allowance is credited to the organisation that bought it, does not expire, cannot be transferred to another organisation, has no cash value, and is used only after the organisation's included monthly allowance for the same thing has been used. Your allowances are shown on your Billing page. Prices for one-off purchases do not include VAT or other sales taxes, which are added at checkout where they apply.

6.5 Refunds

Fees, including fees for one-off purchases, are non-refundable except where the law requires otherwise or where we have agreed otherwise in writing. If a payment is refunded or reversed, we may withdraw any unused allowance it bought.

6.6 Unlimited allowances

Where a plan describes an allowance as unlimited, we apply no fixed numerical cap to your organisation's ordinary use of the Services for its own research. It does not permit use that resells the Services, automates traffic in a way that degrades the Services for others, or is otherwise outside the Acceptable Use section of these Terms or the Fair Use Policy, where one is published. If your use is far beyond that of other customers on the same plan we will contact you before taking any action.

6.7 Single-survey passes

A pass for a single survey is a one-off purchase. It is not a subscription and does not renew. For 12 months from purchase it includes the analysis features named at checkout, links to share that survey's results with your client, 2,000 responses and 1,000 AI actions for that survey. It cannot be moved to another survey. Unused responses and AI actions lapse when the pass ends. Despite sections 6.4 and 6.5, a pass is refundable within 14 days of purchase if no response or AI action has been drawn from it and no sharing link has been created for the survey; otherwise it is non-refundable except as required by law.

7. Intellectual Property

The Services, including all software, design, text, graphics, and other content (excluding Your Content), are owned by Surventrics and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Services without our written permission.

8. Termination

8.1 By You

You may terminate your account at any time through your account settings or by contacting us.

8.2 By Us

We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason with reasonable notice, except in cases of serious violations where immediate action is required.

8.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. You may export Your Content before termination. We may delete Your Content after a reasonable retention period.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SURVENTRICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Surventrics, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Services after such changes constitutes acceptance of the new Terms.

14. Contact Us

If you have questions about these Terms, please contact us:

  • Email: legal@surventrics.ai
  • Address: 22 The Hill, Blunham, Bedfordshire, MK44 3NG, United Kingdom
  • Company number: 17305052